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FAQ

How do I pay for my order?

 
Items will be billed through expense invoicing. Once the item has shipped the bill will go into basware seeking approval. You will also receive an email with an invoice attached.
 
 
How are items shipped?
 
 
In most cases, items will be shipped via Whole Foods DDC (Denver Distribution Center). All items ship out Thursday mornings to the DDC and from there are dispersed to individual stores. Cardboard boxes are clearly labeled with white stickers indicating the store code and department. Dependent on various factors, some items may be hand delivered.
 
 
Can I expedite shipping on an order? 
 
 
Yes, we are always willing to hand deliver in stock items or ship Fed Ex for faster turn around (charges may apply). We also welcome pick ups at our facility in North Denver. Please first call or email to set up an appointment. We are located at 3857 Steele St. Suite A. Denver, Co, 80205.
 
 
What if an item is out of stock?
 
 
Out of stock items and custom orders take a little longer to ship. All items are hand made, so lead times will vary, but we try to restock standard items within 14 days. When you place an order on a custom or out of stock item you will receive an email with an expected ship date and a confirmation once the item becomes available and is ready to ship. 
 
 
Can I return items or cancel orders?
 
 
Yes, orders can be canceled and we can accept returns of items that have not been used. Call or email and we are happy to arrange a return. Refunds can be issued through expense invoicing or you can keep your credit to use on your next order. 
 
 
How do I place a custom order?
 
 
If you have specific needs just call or email directly and we are happy to work with you. Lead times may vary on items we do not stock.